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reddbird
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Help! Can't find contact details for Customer Services

We've bought a house which we believe is currently served by a Virgin Media landline. As the former resident was elderly and has left the area, we have no idea if the account has been cancelled or not. I've tried ringing customer services, but the automated service demands a phone number or account number, neither of which we have. Can't find a working email address either. The "moving home" section is aimed at current customers, so no help there!

Please, please, I just want to make sure that the account has been cancelled or transferred and to get the phone cut off. How do I talk to/email someone?

 

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J0hn
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Re: Help! Can't find contact details for Customer Services

call 0800 064 3836
thats a new customer number so won't ask for a phone number (i hope)
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J0hn
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Re: Help! Can't find contact details for Customer Services

call 0800 064 3836
thats a new customer number so won't ask for a phone number (i hope)
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reddbird
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Re: Help! Can't find contact details for Customer Services

Thanks for the reply J0hn. I did end up dialling in nonsense numbers until I got a live person to talk to, but at least it was an 0800 number!

Must admit, not very impressed with the response so far, corporate responsibility appears to be pretty low in VMs agenda.

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