Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your phone line at the moment.
I'd like to take a closer look at this from our end but I've not been able to accurately locate your account unfortunately. So that I can do that, could you respond to the private message I've sent with the requested information?
You can view the message by clicking the envelope on the top right of this page.
Apologies again for the inconvenience caused, we're looking forward to hearing from you