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JJHughes
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Got a new number upon installation, now number no longer works and has reverted back to old number.

Hi, we had our virgin installation on August 22nd, this included phone, broadband and TV.

We had requested a new number which we where given, now this number says it is no longer in service and our landline has reverted back to our old number.

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Forum Team
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Re: Got a new number upon installation, now number no longer works and has reverted back to old n...

Hi JJHughes

 

Welcome to the Community, I'm massively sorry to learn about the problems you're experiencing with your phone line at the moment.

 

I'd like to take a closer look at this from our end for you, to allow me to do so could you respond to the private message I've sent with the requested information? You can view the message by clicking the red envelope on the top left of this page.

 

I look forward to hearing from you and getting to the bottom of this issue

Craig


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