Just a message to virgin before I get the financial ombudsman service involved.
The case started on the 15/11/16 that's when the debt collector got involved (date on letter) asking for payment.
3 days later I get a message from virgin mobile saying my bill is due the same amount that the debt collector is asking for. So I call virgin and they say nothing to bother about your account is up-to date. So first complaint will be 18/11/16 important date.
Thinking all is sorted I am happy and continue on 5 days later I get a email from the debt collector wanting their money. So I get back in touch with virgin mobile after god knows how long on the phone get in touch with collections who send the debt collector a recall code. 2 hours later the debt collector calls me ON THE HOME PHONE which sends my mother into a panic as I was going away for a few days on work however they agree to suspend debt collection while they investigate.
Spin on to the 1/12/16 when I make it clear that I am not happy and want to speak to someone about this, this is because I wanted to know that it was sorted I was told that a manager would of got in touch in 5 days time.
It is now mid January and still nothing from them. It is way past the 8 weeks from the first complaint in line with the rules from the FOS I will start asking them to investigate but I am giving virgin one last chance.
Thank you for getting in touch with us. I'm sorry that there's been a problem with your account billing.
I'd like to look into this for you, but will need to verify further details with you first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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