Menu
Reply
  • 14
  • 0
  • 0
EastLondon
Joining in
111 Views
Message 1 of 21
Flag for a moderator

Getting help

My landline is not working. I have an appointment for someone to come to my house on Friday but I need it fixed before then. My family depend on it.

I asked for help with on this forum on Saturday and got this response:

Hi (My username),

 

Welcome to the Community!

 

Really sorry to hear you're having landline trouble.

 

I've checked our appointments and the earliest appointment is still Friday 10th. I can keep an eye on the account to see of we get any cancellations for you.

 

Speak soon Smiley Very Happy

 I have sent a message to the person who sent this reply saying that I need the phone fixed.

Can anyone suggest anything else I can do?

0 Kudos
Reply
  • 5.39K
  • 148
  • 397
Forum Team
Forum Team
100 Views
Message 2 of 21
Flag for a moderator

Re: Getting help

Hi EastLondon,

 

I'm very sorry for the bother experienced.

 

I've responded to your separate thread so that we can discuss this further.

 

Please try to refrain from making duplicate posts as this could potentially delay the time that it takes for us to get back to you.

 

Speak to you soon,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 14
  • 0
  • 0
EastLondon
Joining in
95 Views
Message 3 of 21
Flag for a moderator

Re: Getting help

Thank you Nat. I will try not to make duplicate posts as you say.

However, my family really does need to get our landline up and working. We depend on it.

Please can you get someone to attend to it as soon as possible.

0 Kudos
Reply
  • 5.39K
  • 148
  • 397
Forum Team
Forum Team
92 Views
Message 4 of 21
Flag for a moderator

Re: Getting help

No problem EastLondon,

 

I can completely understand this.

 

I'll try my best to see if we can bring this forward for you,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 14
  • 0
  • 0
EastLondon
Joining in
88 Views
Message 5 of 21
Flag for a moderator

Re: Getting help

Thank you Nat. I hope to hear from you soon.

0 Kudos
Reply
  • 5.39K
  • 148
  • 397
Forum Team
Forum Team
86 Views
Message 6 of 21
Flag for a moderator

Re: Getting help

No worries,

 

Catch you in a bit.

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 14
  • 0
  • 0
EastLondon
Joining in
75 Views
Message 7 of 21
Flag for a moderator

Re: Getting help

Thanks again.

Can you tell me if there has been any progress?

(We still need our phone fixed.)

 

0 Kudos
Reply
  • 14
  • 0
  • 0
EastLondon
Joining in
58 Views
Message 8 of 21
Flag for a moderator

Re: Getting help

Good morning Nat, can you tell me if we will still have to wait until Friday to get our landline phone fixed?

We need to get it working as soon as we can.

 

0 Kudos
Reply
  • 5.39K
  • 148
  • 397
Forum Team
Forum Team
53 Views
Message 9 of 21
Flag for a moderator

Re: Getting help

Hi EastLondon,

 

I've checked this for you again today and we're still awaiting further availability at present. Apologies for this. Smiley Sad

 

I'll let you know if anything changes,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 14
  • 0
  • 0
EastLondon
Joining in
50 Views
Message 10 of 21
Flag for a moderator

Re: Getting help

Thank you for this.

Please let us know if there is any chance of having our phone fixed before Friday.

We are struggling without it.

0 Kudos
Reply