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Slippytit
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Faulty phone line....rubbish support from Virgin

Is anyone happy with the automated service you get from Virgin regarding reporting faults? I spent quite a bit of time with them over a week ago and the conclusion was an engineer had to come out. I had to wait more than a week for the only date available and took a day off work. However nobody came out and nobody contacted me.

Because of the automated call service I couldn't talk to anyone to get a reason. All I could do was go through the system again to get a new date for another callout.

I'm very unhappy with Virgin at the moment. Their support is very poor.

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Re: Faulty phone line....rubbish support from Virgin

Hi Slipptit

 

Welcome to the Community, I'm really sorry for the problems you're experiencing with your telephone service recently, it's certainly not the service we want for you.

 

Id' love to hear how the appointment goes and will be here should you need any assistance with your services moving forward.

 

Take care

Craig


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