Many thanks for dropping by and for joining us on the community
It's great to have you with us!
For anything billing and package related, our teams have to look into this in a secure way. You can get in touch with them either via 150 or 0345 454 1111 or via Webchat ,where our teams can clear security with you and discuss your account specifics.
As the forums are public we need to be supporting you in this way to keep your data confidential.
Keep us posted if there is anything else we can look at supporting you with and drop back anytime you need us