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KerstinG
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Error Message Line in Use

Hello,

our phone line is completely dead and appears to have been dead for weeks.

Message displayed is " Line in Use".

What can we do about this? Is it a problem with the phone or the line?

Also, are we being charged for the worlds longest ever phonecall?

 

Kind regards

Kerstin

 

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Re: Error Message Line in Use

Hello Kerstin,

Thanks for your post.

I have tested your line from here and everything looks okay so just before I arrange a technician can I confirm whether you have tried a different handset in the Virgin Media socket to rule out any equipment fault?

Looking forward to hearing from you

Rose
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KerstinG
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Re: Error Message Line in Use

Hello,

sorry for delay in reply, but we needed to purchase a cheap phone to check if it is the phoneline or the phone. Definitely is the phoneline. On further investigating we realized the cover appears to have come off on the outside where the telephone connection is,  which may explain the issue. 
How can I arrange a engineer visit please?

Kind regards

Kerstin

 

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Re: Error Message Line in Use

Hi Kerstin,

 

Thanks for getting back to us!

 

Thanks for checking the handset for us. I'd like to arrange for a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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