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backtothefuture
Fibre optic
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Ensure Ex-Directory and also permanent withhold of telephone number

We have recently signed up to Virgin Media and due to be connected on Thursday.

I don't recall being asked when I signed up whether we want to be ex-directory - our number is currently with BT and is ex-directory.

Do we need to request this separately, or will this be as part of the transfer (or automatic anyway with Virgin?).

Also, is it possible to have permanent number withheld (so we don't have to dial 141 before each call) ?

Thanks in advance

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Re: Ensure Ex-Directory and also permanent withhold of telephone number

Hello backtothefuture,

 

Thanks for posting in the community.

 

You will be registered as ex-directory automatically when joining us and if you would like to add the permanent withheld feature then you can give our customer services department a ring on 150 from a Virgin Media landline or 0345 454 1111 from any other phone and one of the team will be able to get this added for you.

 

 

 

 

Rose
Forum Team


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Helpful Answer

Re: Ensure Ex-Directory and also permanent withhold of telephone number

Hello backtothefuture,

 

Thanks for posting in the community.

 

You will be registered as ex-directory automatically when joining us and if you would like to add the permanent withheld feature then you can give our customer services department a ring on 150 from a Virgin Media landline or 0345 454 1111 from any other phone and one of the team will be able to get this added for you.

 

 

 

 

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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