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Janefarn
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Engineer and phone contact

Hi.

I'm new to this forum so this question may already have been asked.

How do you let Virgin know that it is no good trying to contact me when the engineer is on the way as the phone doesn't work?

Thanks

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Forum Team
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Re: Engineer and phone contact

Hi Janefarn

 

Welcome to the Community, I'm sorry you've had trouble with your services lately. 

 

We normally try to contact you on the alternate contact number stored in your account when you've got a fault with your home phone, if you'd like me to update your account with a good contact number so we can be sure to get hold of you, that would be great Man Happy

 

You can do that by responding the the private message I've sent, just click the purple envelope on the top left of this page and you'll see the message.

 

Talk soon


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