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Sophki70
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Engaged

My phone won't call out and when try to ring in all you get is an engaged tone
No reported issues in our area and bb working as usual
Any ideas please
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Re: Engaged

Hi Sophki70

 

Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your telephone service lately.

 

I've not been able to locate your account to take a closer look at this from our end for you unfortunately. So that I can do that, could you respond to the private message I've sent with the requested information?

 

You can view the message by clicking the envelope on the top right of this page.

 

Talk soon

Craig


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Re: Engaged

Thanks for getting back to me Sophj170

 

I've been able to run some tests on the line from our end and we're detecting some errors.

 

As a result, I'd like to arrange for an engineer to come and take a closer look, if you're available? I've sent you information about the appointment in a private message.

 

We're looking forward to getting this issue resolved

Craig


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