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Frimleypete
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Do technicians call before visiting property to fix faults?

Phone line has been down since Thursday, technician failed to attend booked appointment on Friday, have been promised a visit today, customer services have advised they will call beforehand on mobile, has anyone any evidence that they actually do this? we would rather like to go out today, having stayed in all day yesterday waiting for a mythical technician, I have zero faith that anyone is actually going to turn up today, any advice anyone?

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Frimleypete
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Re: Do technicians call before visiting property to fix faults?

Engineer just called to say phone now fixed, also apologised for cancelled appointment yesterday so  pleased with outcome.

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Re: Do technicians call before visiting property to fix faults?

Hi Frimleypete,

 

Welcome to the Community and thanks for posting on the Forum.

 

I'm sorry that the scheduled engineer did not show for the scheduled appointment, but very glad to hear that the cause of the fault was found and resolved and that your landline is now working.

 

I'm sending you further information regarding this via private message. Just check the red envelope at the top of this screen.

 

Kind regards.

 

 


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