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Cjm2069
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Do engineer's know how to knock on a door?

So my parents spent all afternoon waiting for an engineer visit to try and sort a problem with their phone (virgin have tried to fix it several times but its still no good) my dad then finds a sorry we missed you card through the door but nobody knocked. now they have to wait another week for a visit just hope the next engineer knows how to knock on a door, or is p*as poor customer  service virgins trademark

[MOD EDIT: Subject heading changed to assist community]

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jb66
Alessandro Volta
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Re: Do engineer's know how to knock on a door?

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Forum Team
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Re: Do engineer's know how to knock on a door??????

HI cjm2069

 

I'm very sorry to learn about the problems your parents are experiencing with their telephone service. 

 

It's hard to say without seeing the property, but would there be a possibility of the engineering knocking the door but your parents not hearing it? If not, I'll feed this back to the engineering team in your local area so we can improve the service moving forward.

 

Apologies again for the inconvenience caused

Craig


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RichardWoking
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Re: Do engineer's know how to knock on a door??????

Blimey, Craig, you don't half take the biscuit - if not something else as well!

A couple wait in all day for your lackeys, get no service or help at and all you can do is suggest they're both deaf as a post!

INSULTING AND SHAMEFUL.

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