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Cazzle18
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Disconnected house phone of disabled person

NOT happy ! Virgin have disconnected my landline and I'm disabled . I've paid the bill 10 days late because I've had to wait for 5 weeks before getting money as was paid a week early before Christmas ! I've got up this morning and paid the bill then rung my dr's to make an appointment - no landline !!! Absolutely furious !!! Now, I have missed the slot for making a gp appointment for today !! Well done Virgin !! No warning - nothing !!

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jb66
Alessandro Volta
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Re: Disconnected house phone of disabled person

Couldn't you have used a mobile phone?
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Cazzle18
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Re: Disconnected house phone of disabled person

I don't have one !

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Forum Team
Forum Team
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Re: Disconnected house phone of disabled person

Hi Cazzle

 

I'm really sorry to learn about the inconvenience this has caused, I've located your account to take a closer look and can see you've spoken to the team and this issue has been resolved.

 

We have a set number of days after a bill hasn't been paid before the services will start to disconnect so if you run into trouble paying your bill moving forward, give our team a call in advance and we'll see how we can help.

 

We'll be here if you need any assistance moving forward.

Craig


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