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Deesharp
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Dialing tone but crackling and can't receive calls

When I try to make a call on my landline there is a dialling tone and I hear the number being dialed, but it then starts to crackle and the call does not go through. I know because I have tried to ring my mobile. When I try ringing my home number it comes up as user busy. Any ideas please. Virgin say there is no fault on the line that they can find and I've done all the troubleshooting. Thanks
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Re: Dialing tone but crackling and can't receive calls

Hello Deesharp,

 

Welcome to the community Smiley Happy

 

Sorry to hear you're experiencing issues with your telephone line.

 

I have been able to locate your account and I can see that a technician has already been booked for this.

 

Let me know how you get on or if you have any further issues before or after your appointment.

 

Take care

 

Rose

 

 

Rose
Forum Team


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