Our phone line started crackling and popping yesterday (Tuesday) and today there is no dial tone I contacted Virgin at lunch time and I was told that yes there is a fault on the line and an engineer would be with us on Saturday afternoon, that length of time is totally not acceptable my husband and I are both disabled and we rely on the land line, I don't expect someone here in an hour but three days is ridiculous.
Okay thank you for letting me know. As mentioned I was able to find your account and you do currently have the earliest appointment available but should you wish to reschedule this appointment or check for cancellations you can log in to My Virgin Media here, select 'Your appointments' tab on the red bar at the top of the screen and then ‘Reschedule appointment'.
Alternatively, you can call us on 150 from a Virgin Media landline or 0345 454 1111 from any other phone.
If you have any further issues please let me know and I will look into it for you.