Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your landline.
If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.
Please verify the following checks have been done:
Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?
Please send a private message to me with your name and mobile number, so that I can look into this further for you.
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the 'send me a message' option.
Virgin Media Forum Team
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