We have had no landline service for a week. Diagnostic test comes up with nothing and have tried two different phones but the line is dead. When you try to phone the house it gives the impression that it is working. Can you investigate please?
Hi there Blackford89,
Really very sorry to hear this.
Many thanks for completing the checks mentioned.
I've located your account and I'd like to arrange for one of our field engineers to visit and get this back up and running for you.
I've sent you a private message so that we can get this booked in ASAP.
Speak to you soon,
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