Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with getting your mobile to connect to your WiFi.
If you are using your mobile data to connect to the internet, this will be taken from your monthly allowance.
If you are using Virgin Media broadband and having a problem connecting your mobile to the WiFi, please let us know so that we can look into what's causing the problem.
Virgin Media Forum Team
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I just wanted to check if you managed to get things resolved?
May I just check if you're based in the US? This is the Virgin Media UK Community.
If you're looking for Virgin Mobile US, you can find their Forums here.
Mark YForum Team