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Tomd8820
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Crackling phone line, no calls in or out

Noticed today that we have a very loud crackling noise when trying to dial out.

No dial tone or ringing, also no calls are getting through.

We have tried different handsets/phones and also plug direct into the wall socket instead of the extension however no change.

I have used the run test on phone line option via myvirginmedia page and showing no faults? There clearer is a fault on the line as I can't use it all I am getting is crackling

 

 

 

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Re: Crackling phone line, no calls in or out

Hi Tomd8820,

 

Thank you for posting on the Forum--I'm sorry that you are having a problem with noise on your line and now no dial tone. Thank you for letting us know that you have already tried a different phone handset on the line as this expedites us getting this fixed for you.

 

I've been able to run testing on your line and can see a problem. I will need to take more details from you in order to arrange an engineer for you to get this fixed. I will send you a private message for this, so please check the purple envelope at the top right of this screen.

 

Kind regards,


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