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Crackling on incoming calls

Phone will ring once then go off.  Nothing on missed calls list.  Incoming calls not received but callers say line crackles then call stopped.  I can make local phone calls out but tried Virgin on 0345 but too crackly and then stopped.  Any ideas? 

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Re: Crackling on incoming calls

Hi beans22


Welcome to the Virgin Community, I'm very sorry to learn about the problems you're experiencing with your phone line at the moment. 


I've not been able to accurately locate your account using your forum information unfortunately. So I can take a closer look at the account from our end, would you be able to respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page. 


Look forward to hearing form you


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