I'm sorry to hear that we have not been able to port your number over and that your landline isn't working. I understand how frustrating this is and apologise for the inconvenience this causes.
If you would like to raise a complaint about this, please see the following link: What is Virgin Media's Code of Practice for complaints? This link will give you information about our complaints code of practice and an option to raise a complaint. To do this, please click on the Contact Us link and then on Something Else, then Making a complaint - broadband, TV and home phone services and you will see that you can do this via WebChat, calling in, or writing in (address is provided when you click on this).
Virgin Media Forum Team
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Hey all , well its now 3 weeks down the line , 2 engineer's , hour's spent on phone , feeling sick , crying and very upset , still not had my number given me , now been given a new one , this has been horrendous , and I'm taki g it to the ombudsman