Welcome to the Community, I'm so sorry to learn about the problems you're experiencing with your phone line recently.
I've been able to locate your account to take a closer look and run some tests on the line from our end for you. We're currently seeing some problems with the line from our end and I'd like to request that our team take a closer look at this.
I've sent you information about this in a private message, which you can view by clicking the envelope on the top right of this page.
I'm sorry again for the problems with your service, we're looking forward to getting it sorted.