Hi, it may take a while but hopefully a member of the Forum Team will pick this up and arrange for an engineer to check this out for you.
Sorry to hear about the fault experienced.
I've checked the line state from this end and I'm unable to detect any obvious cause for this at the moment.
Have you tried disconnecting/reconnecting the handset or tried different equipment at all?
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Thanks for checking this Stutomo33,
I think the best way for us to proceed would be to arrange an engineer appointment for you.
I've sent you a private message so that we can get this sorted.
Hope to hear back from you soon,