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Stutomo33
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Check phone line. / phone line not working

Having problems with the phone line, internet is working ok. Done online test and saying all is ok. No phone for 3 days now, I'm assuming virgin won't be billing me for like rental for all the time I don't have a house phone.
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Dave_cq
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Re: Check phone line. / phone line not working

Hi, it may take a while but hopefully a member of the Forum Team will pick this up and arrange for an engineer to check this out for you.

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

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Re: Check phone line. / phone line not working

Hi Stutomo33,

 

Sorry to hear about the fault experienced.

 

I've checked the line state from this end and I'm unable to detect any obvious cause for this at the moment.

 

Have you tried disconnecting/reconnecting the handset or tried different equipment at all?

 

Nat_J


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Stutomo33
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Re: Check phone line. / phone line not working

Hi Nat

Yes I have disconnected and reconnected the handset and tried a different handset but still it isn't working.
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Re: Check phone line. / phone line not working

Thanks for checking this Stutomo33,

 

I think the best way for us to proceed would be to arrange an engineer appointment for you.

 

I've sent you a private message so that we can get this sorted.

 

Hope to hear back from you soon,

 

Nat_J


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