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apm85
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'Check Phone Line'

Hi,

I recently had Virgin Phone installed. My landline phone displays 'Check phone line'. I've fiddled about and removed and dusted the cables etc, to no avail. The test results run on service status are 'inconclusive'. Any assistance would be appreciated. Cheers, Andy
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Re: 'Check Phone Line'

Hi apm85

 

Welcome to the Community, I'm so sorry to hear about the problems you're experiencing with your new phone service.

 

I've been able to locate your account and run some tests on this from our end, we're detecting some errors with the line and I'd like to arrange for a member of the team to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page. Apologies again for the inconvenience this is causing, we're looking forward to getting it sorted.

 

Speak soon

Craig


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apm85
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Re: 'Check Phone Line'

Matter resolved, thank you. Cheers, Andy
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