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gadge48
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Charging for xl package calls

Trying to workout if i am being charged for calls made from a virgin landline to a virgin mobile ? Always presumed they are free..My phone package is xl....?
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Superuser
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Re: Charging for xl package calls

Calls to active Virgin mobiles should be inclusive on XL. An active mobile is one that has made a chargeable call or text within the last 30 days.

 

I also believe there is a time lag between when new or ported numbers being added to the network & being eligible for inclusive calls.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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gadge48
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Re: Charging for xl package calls

I find that i have to ring customer services up to get a refund.... Its almost like the system doesnt know who is a Virgin customer at times...Also found that when i ring on my my sim only virgin mobile to my virgin home landline it takes minutes off my mobile package, but not all the time... Bit weird...thanks for the imut.Much appreciated
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