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Charged for calls I haven't made


still not sure my account has properly been sorted and after a lengthly call to customer services have said I will phone the next Tuesday.

Firstly, this is the most  un-user  friendly site ever..

secondly, you a counts department have a weird way of doing things. When a credit is applied it should br against the invoices concerned. It is impossible to really know what is going on with you account until the next month's bill arrives.

thirdly, Virgin's policy of charging a £99 call out charge is disgraceful and I am taking it up with Ofcom.



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Re: Charged for calls I haven't made

Hi Sharona45


Thanks for this response too, I'd recommend keeping all your posts in one place as it gets hard for us to keep track otherwise.


I'll request this thread is locked, you can reply to me in [this thread].


I'm sorry again for the continued problems you're experiencing, the callout charge is only for no fault or customer equipment causing issue so you shouldn't need to worry about that hereMan Happy


Take care


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