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Wellmadealex
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Changing telephone number

Hi, I have requested that Virgin Media change my phone number to a specific number that I know is available to acquire from another telephone provider. I have requested this on three occasions and Virgin Media have failed to change my number over and not provided any reason why this couldn't be done. How can I a) ensure that Virgin Media change the number over and B) how can I make a complaint about the service that I have received so far with regard to his issue?

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Re: Changing telephone number

Hi Wellmadealex

 

Welcome to the Community, I'm really sorry to learn about the problems you've had with your telephone service lately.

 

We can only port active telephone numbers in, so if the number you're requesting isn't an active phone number, that could be why it's not possible.

 

I'm sorry again for the inconvenience caused

Craig

 

 


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