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David86
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Cant use smart call saying i have talk weekend when i have xl telephone

Have downloaded smartcall 

It is saying i only have talk weekendbut i actually have xl telephone

Have uninstalled and re installed but still showing the same

Can you please sort so i can use smartcall

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Forum Team
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Re: Cant use smart call saying i have talk weekend when i have xl telephone

Hi David86,

 

Welcome to the community and thanks for posting. I'm so sorry your SmartCall app isn't registering the correct phone package for you. I'll definitely be able to put this right for you.

 

I've managed to locate your account to check this. I've reset the problem this end for you so that should be the end of that.

 

At this stage I'd need you to open the app and check. You may need to open and close it so it updates. Worst case scenario you'd need to install the app again. You should now be able to use the benefits of the app now.

 

I hope this helps. Please let me know if you get any further issues.

 

Thanks


Rich
Forum Team
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