Thanks for getting in touch and let us know that your landline is working now. Apologies that you aren't able to cancel the appointment via your online account on My Virgin Media.This can happen if there are multiple open fault tickets on your account.
I can get this cancelled for you and check your account, but I'll need to verify your details. I'll send you a private message requesting further information. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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Thanks for posting, before I'm able to look into this further I'm just going to need to confirm some details with you so if you click on the purple envelope at the top right of the screen you will see another message from me.