I have had a virgin package for 2 months now but my landline phone has never worked although it is part of the package! I am told there is not enough room in the outside cabinate and that I have to wait for someone in the street to cancel their service.
So, every month I get billed for the phone and have to spend 20 minutes or more calling Virgin to have the landline phone cost refunded.
So, now I want to remove the phone element from my package without incurring a higher monthly fee (I was previously told this would happen). Has anyone done this?