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lazersam
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Cancel Phone Element of Package

Hello all

I have had a virgin package for 2 months now but my landline phone has never worked although it is part of the package! I am told there is not enough room in the outside cabinate and that I have to wait for someone in the street to cancel their service.

So, every month I get billed for the phone and have to spend 20 minutes or more calling Virgin to have the landline phone cost refunded.

So, now I want to remove the phone element from my package without incurring a higher monthly fee (I was previously told this would happen). Has anyone done this?

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Re: Cancel Phone Element of Package

Hi there lazersam,

 

Thanks for your post and I am very sorry to hear about the bother you've had with the landline. This doesn't sound good at all. Smiley Sad

 

I have investigated this further and would like to chat some more. I've sent you a private message for us to do this.

 

You can locate my message by clicking on the envelope icon, near the top right corner of the Community page.

 

Speak soon,

 

Nat_J


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