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Message 1 of 5 (1,569 Views)

Can't dial out or receive calls or answer them

No phone line. When I ring from my mobile phone rings but I can't answer it
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Message 2 of 5 (3,109 Views)
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confirmed by Dizzyblonde01
‎17-05-2017 18:00

Re: Can't dial out or receive calls or answer them

Hi Dizzyblonde01,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and everything is showing clear on the network. Are you able to try another handset in the socket? This is just to rule out the handset as the cause of the fault.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 5 of 5 (2,281 Views)
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confirmed by Dizzyblonde01
‎19-05-2017 21:43

Re: Can't dial out or receive calls or answer them

I'd keep your expectations low if I were you. I gave up on ever getting a phone after hours on my (mobile) phone to tech support and several visits failed to connect me.

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Message 2 of 5 (3,110 Views)
Helpful Answer
confirmed by Dizzyblonde01
‎17-05-2017 18:00

Re: Can't dial out or receive calls or answer them

Hi Dizzyblonde01,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and everything is showing clear on the network. Are you able to try another handset in the socket? This is just to rule out the handset as the cause of the fault.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 3 of 5 (1,554 Views)

Re: Can't dial out or receive calls or answer them

No
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Message 4 of 5 (1,504 Views)

Re: Can't dial out or receive calls or answer them

Hi Dizzyblonde01,

 

No problem, let's get a technician to check it out for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 5 of 5 (2,282 Views)
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confirmed by Dizzyblonde01
‎19-05-2017 21:43

Re: Can't dial out or receive calls or answer them

I'd keep your expectations low if I were you. I gave up on ever getting a phone after hours on my (mobile) phone to tech support and several visits failed to connect me.

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