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Sianw89
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Can ring out but not recieve

Hi! Had Virgin since 5th December and not actually used the house phone until we await a call from the in laws in france. We can call out from the phone but we can't recieve any incoming calls, has anyone else experienced this or have a solution?
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Forum Team
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Re: Can ring out but not recieve

Hi there Sianw89,

 

Sorry to hear this. Smiley Sad

 

I've had a look at the line state and I'm unable to detect any obvious causes for this at the moment.

 

Have you tried disconnecting/reconnecting the handset or tried different equipment?

 

Also, what happens when you try calling the landline from a mobile phone?

 

Speak soon,

 

Nat_J


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Dave_cq
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Re: Can ring out but not recieve

One other thing that you can check is that you are still connected to your telephone number and not somebody else's.  Dial 174 and an automated voice should tell you what your number is ... if it's not the one you were expecting it's a fair bet that an engineer has plugged you into a neighbour's or an unconnected port in the street cabinet.

 

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