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Skane9979
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Calls to my sons mobile from 0800 408 9340

Just wondering why my 16 year old son is getting unsolicited calls on his mobile phone from virgin media, asking for security information on the account for my home. He has no involvement in the account.
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Superuser
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Re: Calls to my sons mobile from 0800 408 9340

The only reason why Virgin Media would be doing that is if his mobile number is listed as a contact number on your account.

You'll need to contact Customer Services who will be able to ensure this is changed, and your son will no longer receive calls.
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I work for Virgin Media - but all opinions posted here are my own
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Skane9979
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Re: Calls to my sons mobile from 0800 408 9340

Nah his number is not listed as a contact number on my account
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teabag
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Re: Calls to my sons mobile from 0800 408 9340

If the sim/number is a Virgin one, the calls come through automatically in time, it happened with my 3 Virgin sims.

If not a Virgin sim, was a call made to Virgin from that number once?

Phone in and request the number to be removed from the marketing list, can take 6 weeks before they stop. You can set the phone to block the number for now.
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Forum Team
Forum Team
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Message 5 of 5
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Re: Calls to my sons mobile from 0800 408 9340

Hi Skane9979,

 

Thanks for your post and apologies to hear you are receiving unwanted calls from us.

 

I've gone into your account and changed your marketing preferences to No Contact so this will stop any calls, emails, addressed marketing and texts from us.

 

I have also removed the contact mobile number we have on file for you. 

 

If you have any further calls to your Son's mobile, please come back and let us know.

 

Thanks,

Kath_F
Forum Team

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