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msoulcontrol
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Calls made on landline

I have had a phone bill from Virgin with £66.00 worth of phone calls on and I haven't used my phone.

All calls were made to the same number on the same day (199 calls) all for under £0.50p. I have had the engineer out and they have said that my line is fine.

Has anyone ever had the same issue?

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Re: Calls made on landline

Hi msoulcontrol,

 

Welcome to the community, I'm so sorry to hear about the call charges when you've not used your phone.

 

I can see the matter is being investigated by our complaints team, someone will be getting in touch with you again shortly. If you don't hear anything in the next couple of days, please post back and we can chase this up for you.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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