Menu
Reply
  • 4
  • 0
  • 1
drbsparks
Tuning in
575 Views
Message 1 of 6
Flag for a moderator

Caller display not working

Just had new BT8500 phones. Asked for Caller display to be activated.

48 hours on still not working even though customer services saying everything ok

checked phone settings, everything normal

any advice appreciated

0 Kudos

Helpful Answers
  • 14.22K
  • 579
  • 979
Forum Team
Forum Team
1,065 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: Caller display not working

Hey drbsparks

 

I've just had word back from the team that things should be a lot better for you now Man Happy

 

Give it a go, I'd love to hear how you get on.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos

All Replies
  • 14.22K
  • 579
  • 979
Forum Team
Forum Team
554 Views
Message 2 of 6
Flag for a moderator

Re: Caller display not working

Hi drbsparks

 

Welcome to the Community, I'm sorry to learn about the inconvenience you're experiencing in trying to get your Caller display set up.

 

I've been able to locate your account and can see the feature is currently active, so I've run some tests on the line from our end for you. We're not detecting any unusual issues at the moment, but I'd like to request that our team take a deeper look into this right away.

 

As soon as I've heard back I'll be in touch.

 

We'll talk soon

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
  • 4
  • 0
  • 1
drbsparks
Tuning in
548 Views
Message 3 of 6
Flag for a moderator

Re: Caller display not working

Thanks, a few people have suggesting resetting phones so I'll try that as well

 

0 Kudos
  • 14.22K
  • 579
  • 979
Forum Team
Forum Team
1,066 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: Caller display not working

Hey drbsparks

 

I've just had word back from the team that things should be a lot better for you now Man Happy

 

Give it a go, I'd love to hear how you get on.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
  • 4
  • 0
  • 1
drbsparks
Tuning in
541 Views
Message 5 of 6
Flag for a moderator

Re: Caller display not working

Hi Craig

Youre a star, all works fine

 

many thanks

paul

  • 14.22K
  • 579
  • 979
Forum Team
Forum Team
530 Views
Message 6 of 6
Flag for a moderator

Re: Caller display not working

Excellent news Paul, thanks for taking the time to let us knowMan Happy

 

If you need any assistance in the future, you know where to find us!

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide