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RobGY1
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Caller display not working

I've had caller display for many years but in the past few days it's become intermittent and now only shows "incoming call" 

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Message 2 of 18
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Re: Caller display not working

Hi RobGY1

 

I'm sorry for the problems you're experiencing with your Caller Display service recently.

 

I've located your account to take a closer look at this and we're not detecting any errors from our end, I can also see you've given our team a call and there has been some action made regarding this issue, I hope that means that things are working as they should? 

 

Look forward to hearing from you

Craig


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Re: Caller display not working

Yes thank you, it appears to be back to normal now again this morning.

The support guy I managed to speak to in Wales was very helpful.

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Message 4 of 18
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Re: Caller display not working

HI RobGY1

 

Excellent news, thanks for taking the time to let me know that this is working as it shouldMan Happy

 

We'll be here should you need any assistance with your services moving forward.

 

Take care

Craig


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RobGY1
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Message 5 of 18
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Re: Caller display not working

Unfortunately it appears to have stopped working again. 

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Message 6 of 18
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Re: Caller display not working

Hi RobGY1

 

I'm sorry for the continued problems you're experiencing with your Caller Display service, I've located your account to take another look at this from our end and there are no issues being detected.

 

As the tests are in real time, if you're still experiencing the issue at the time of reading this message, let me know and I'll escalate this to our back office team for full investigation from the switch level for you.

 

Look forward to hearing from you

Craig


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RobGY1
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Message 7 of 18
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Re: Caller display not working

Thank for your time, it's working again this morning at least for the last two calls.

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Message 8 of 18
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Re: Caller display not working

Hey RobGY1

 

Brilliant news, thanks for taking the time to let me know about this. 

 

We'll be here should you need any assistance moving forward.

Craig


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RobGY1
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Message 9 of 18
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Re: Caller display not working

It's not working again

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RobGY1
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Message 10 of 18
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Re: Caller display not working

Caller display was still not working today and now the phone line is completely dead.

is this page just for fun or to placate your customers since it's clearly not working for phone fault diagnostics.
https://my.virginmedia.com/faults/perform-diagnostic

 Your test results 07:06 pm on Tue 23 May
Ok, we didn't find a fault with your equipment

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