My caller ID toggle is blocked out grey since updating / changing to the new sim. I have turned it off / on our airplane mode on as suggest on internet but there called id toggle still is blocked out grey and can’t be clicked on
I am really sorry to hear that this issue is ongoing for you.
I understand from your initial post that you've tried turning Airplane Mode off and on before doing it. Can you try turning Airplane Mode on and then attempt to make the Caller ID change in the settings before turning Airplane Mode back off, please?