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Davidwhitehouse
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Caller Display

I have recently purchased BT 8600 trio phones with call Guardian. I have ordered Virgin Caller Display.  I can't get the phones to let through people in my address book.

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Re: Caller Display

Thanks for letting me know.

 

With the switch you're on it could be a number of settings so I've changed it again for you.

You won't need to wait 48 hours it should work instantly so please let me know if it's still the same and I'll try a couple of different settings until we get this working, otherwise I may need to arrange for a technician to take a look at this for you.

 

Speak to you soon

Rose
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Re: Caller Display

Hello Davidwhitehouse,

 

Welcome to the community Smiley Happy

 

I have located your account and I can see that this feature had not activated on the switch so I have done this for you. This should all be working now but please let me know if you're still experiencing any problems.

 

Kind regards

 

Rose
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Davidwhitehouse
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Re: Caller Display

I love it when technology works. You usually sign up for these forums and hear nothing. Thank you Virgin

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Re: Caller Display

Thanks for getting back to us Davidwhitehouse,

 

Happy to hear that you're pleased with the response. Smiley Happy

 

Please let us know if there is anything more that we can help with.

 

Take care,

 

Nat_J


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Davidwhitehouse
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Re: Caller Display

Hi

caller display is still not showing. Should I be doing something else.

I waited 48 hours but still nothing. 

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Re: Caller Display

Thanks for letting me know.

 

With the switch you're on it could be a number of settings so I've changed it again for you.

You won't need to wait 48 hours it should work instantly so please let me know if it's still the same and I'll try a couple of different settings until we get this working, otherwise I may need to arrange for a technician to take a look at this for you.

 

Speak to you soon

Rose
Forum Team


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Davidwhitehouse
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Re: Caller Display

I think it has started to function we have had  calls today and numbers are being displayed.

 

I will keep an eye on things and get back if I need to. 

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Re: Caller Display

Okay that's good news, as long as you're seeing the numbers when they call through then this means the feature is working how it should and you should not experience any further problems unless you request to remove the caller display feature.

 

If you need anymore help then please let me know.

 

Kind regards.

Rose
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