Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Welcome to the Community Forum and thanks for your post about a sales call from 0800 408 9340. As SCA1972 advised, this is a call from our Sales team. I'm sorry that the phone was put down on you when you wouldn't confirm your details, this certainly isn't the standard expected when speaking with our customers.
Please get in touch with us on 150 (free from a Virgin landline) or 0345 454 1111 (from any other phone) to discuss any available discounts.
Virgin Media Forum Team
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help