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moperkins
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Call received

I received a call from 0800 408 9340 to say that my bill would be reduced for Xmas. Is this genuine? When I wouldn't confirm my post code they put the phone down.

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Superuser
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Re: Call received

Can't confirm the offer, but that is a VM number as confirmed here:

http://community.virginmedia.com/t5/Virgin-Phone/Calls-from-0800-408-9340/m-p/3008440#M76966

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Forum Team
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Re: Call received

Hi moperkins,

Welcome to the Community Forum and thanks for your post about a sales call from 0800 408 9340. As SCA1972 advised, this is a call from our Sales team. I'm sorry that the phone was put down on you when you wouldn't confirm your details, this certainly isn't the standard expected when speaking with our customers.

Please get in touch with us on 150 (free from a Virgin landline) or 0345 454 1111 (from any other phone) to discuss any available discounts.

 

Kind regards,

Terri

Virgin Media Forum Team


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