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Newie13
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Call charges

 Hi, I have a charge of £2.32 on my account for 2 calls made to 03432.22.1234 made on the 28th & 29th July at 17.19 on both days. If I remember correctly I did not have a service all week at that time due to an area problem and I would have to be extremely good to call the same number at exactly the same time on two different days. Can you please look into this as I never made those calls.

 

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Re: Call charges

Hi Newie13,

 

I'm sorry to hear about this.

 

I am currently unable to locate this information, therefore, it would be advisable to give the team a call to discuss this further.

 

You can call our team on 150 free from any Virgin landline or 0345 454 1111 on any other line.  
Alternatively, you can chat to our online team via: [Contact us].

 

Thanks,

 

Nat_J

 

 


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