Menu
Reply
  • 9
  • 0
  • 0
robertmac
Joining in
365 Views
Message 1 of 2
Flag for a moderator

Call charges for Virgin to Virgin and to Customer services

Hi, I appear to have been charged just short of £6 for 4 calls, 3 of which were to a Virgin landline and one to Virgin Customer services - 03454 54 1111

I was under the impression that Virgin to Virgin calls were free, as were calls to customer services?

Is this not the case?

Thanks

0 Kudos
  • 7.14K
  • 231
  • 523
Forum Team
Forum Team
333 Views
Message 2 of 2
Flag for a moderator

Re: Call charges for Virgin to Virgin and to Customer services

Hi robertmac,

 

Thanks for your post on the Community Forum. Apologies for the confusion regarding the call charges.

 

If you make calls to other Virgin Media landlines outside of your talk plan, then these calls are chargeable and the same with the 0345 454 1111 number to contact us. If you are calling from a Virgin Media landline or mobile, you can dial 150 to call us for free.

 

For a more specific guide to our current call charges, please see Everyday Call Charges.

 

Kind regards,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos