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Messybeast
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CM2 Landline Dead

I've checked for faults in my area - nothing is reported.

I've checked the socket and found nothing amiss.

I've run the test but it hangs at 99%

If there's a known fault in the area it would be helpful if this can be listed on "Check service status" so I didn't need to post to the forum Smiley Happy

Any ideas on when normal phone service will be restored?

Sarah

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Re: CM2 Landline Dead

Hi Messybeast,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your landline.

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

Kind regards,

Terri

Virgin Media Forum Team


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Messybeast
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Re: CM2 Landline Dead

The landline was working again when I checked it at 5:30 a.m.  

I can only surmise that there was a fault yesterday evening and that it had already been resolved by the time you ran checks this morning (6 mins before this post)

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Re: CM2 Landline Dead

Hi Messybeast,

Thanks for getting back in touch and letting me know your phone is now working. I'm sorry for the inconvenience this caused. Please get back in touch if there's anything else we can help with.

 

Many thanks,

Terri

Virgin Media Forum Team


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