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bdbaplayer
Superfast
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Both landline phones dead !!

For somewhat strange reason...  just come back from hols...

I find both phones dead...    I can ring our home phones via mobile phones and hear phone ring but both landline phones not sounding out rings nor hear any dial tones..

I suspected it that it could be the roadworks down the road have something to do with it but I doubt it.

I am wondering whether it could be the line or somewhere as I had tried changing the phones but still get same dead results..

I  tried to get to the VM online chat but it is closed so not sure what to do even though I ran checks but still get dead lines.

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J0hn
Super solver
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Re: Both landline phones dead !!

Report in on 789 from a virgin mobile or 0345 6000 789 any other phone
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bdbaplayer
Superfast
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Re: Both landline phones dead !!

Thanks, J0hn,   for the advice but it is not much cop as it asks you to press the button so by the time, my mother press 1  or 0 as advised by someone on  the mobile phone.. it cuts off.. !!!

Rather talk to someone on VM online chat as I am deaf and it is a catch 22 at the moment here so better wait until tomorrow morning 1!

 

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Superuser
Superuser
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Re: Both landline phones dead !!

If you have a Virgin Mobile phone you can ring 150 to contact Virgin Media for free.

789 takes you through to Virgin Mobile customer services, who can only deal with mobile phone issues.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team
Forum Team
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Re: Both landline phones dead !!

Hi there bdbaplayer,

 

Thanks for your post and sorry to hear about the trouble you've been having with the landline service. Smiley Sad

 

I've had a look and I can see that we've arranged for an engineer to visit.

 

Let me know if there is anything more that I can assist with.

 

Take care,

 

Nat_J


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bdbaplayer
Superfast
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Re: Both landline phones dead !!

Thanks, Nat J..

The VM engineer just popped in and have explained the problem to him so he put the adapter thing into the phone line and have gone down the road to check the junction boxes..

Hope it is ok !!
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bdbaplayer
Superfast
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Re: Both landline phones dead !!

Sorted !! The engineer said that the junction box in one of the roads had something that popped out of its place so he replaced that..

All working now..!! Thanks to VM !!!!

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Forum Team
Forum Team
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Re: Both landline phones dead !!

Thanks so much for getting back to us regarding this bdbaplayer!

 

Really glad to hear that this has been sorted. Smiley Happy

 

Please let me know if I can help with anything more.

 

Take care and have a lovely day,

 

Nat_J


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