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johnwstratton
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Bad today, postcard thro letter box, all 3 service down for less than 4hrs 8hrs later 2 working NO PHONE

Today's experience, has convinced me that I should never have broadband/television and land-line with the same company.A less than ! hours notice to inform us that all 3 services would be down for less than 4 hours turns into all being down for 8 hours, and then when they are returned as working we have no land-line. Guess what they can get an engineer out on THURSDAY to repair something they broke today.Totally unacceptable.

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bluesaffliction
Fibre optic
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Re: Bad today, postcard thro letter box, all 3 service down for less than 4hrs 8hrs later 2 working NO PH

wow that sucks,  at least we have mobile phones. 

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Forum Team
Forum Team
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Re: Bad today, postcard thro letter box, all 3 service down for less than 4hrs 8hrs later 2 worki...

Hi johnwstrattion,

 

Thank you for your post on the Community Forum. I'm sorry to hear that you experienced a further fault on your landline after the area outage work was completed. I can certainly understand how frustrating this is, especially if there is a delay in getting an engineer out to you. 

 

I have been able to access your account via your Forum details and can see that the landline fault has now been fixed. I just want to verify with you that your services have been restored and are working now.

 

Please let me know.

 

Kind regards,

Terri


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