Thanks for taking the time to let me know about this,. I'm glad to hear that the issue has been resolved.
If you're able to respond to the message I sent a little earlier with the requested information, I'll get you a returns package sent out for your set top box.
Look forward to hearing from you
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Thanks for this information, I've requested that an equipment returns package is sent to you and that can take a very maximum of 5 working days to arrive.
I'll be here should there be anything else you need assistance with moving forward.