yesterday i had all my virgin services installed... well i say all, where as the internet and tivo V6 are working brilliantly, however the same cannot be said about my phone line as the inadequate engineer has installed a telephone socket and ran the cable round the front of the house and has left it un-connected with bare wires showing!
Absolutely furious as ive cancelled my BT line and paid for an engineer to install ALL of my services which he clearly hasnt!
If I could show you a picture of what hes left me with I would.
The cable is connected into the telephone socket, but when it runs on the outside of the house is just ends as in the cable is cut and not connected to the main line. As in expossed, open to the elements, he has NOT connected it to the main line. I have to halfs of a cable that are NOT attached to each other to make a phone line
hmmm - so he simply has not made the final connection? - just to check that in more detail the cable that comes from the street cabinet is twin core - one half is coax - that must be connected if you have BB - the other half of the cable carries the phone line - afaik that is 4 core phone wire - only 2 of them are used
if thats connected in the cabinet as is suggested by VM's test then you could do a temp job to get the phone up and running
as said only 2 wires are used - by looking in the internal box you can determine which 2 are used on that half of the cable - its then trial and error too work out which 2 are used on the input
you [obviously] should not have to do any of that but it would get you up and running [hopefully] until the tech came back
mistakes happen - maybe he got distracted - join them up put a bit of insulating tape round them and with luck you have a phone - whoever comes will then do it correctly and put the connections in the omnibox