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billy-m
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BT8500, phone.

I have purchased a BT cordless phone, but when connected to the land line there is no link, do I need an adapter? 
         I have been to my next door neighbor and it works ok there, but he is on BT, so is the phone not compatible with Virgin system?


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Re: BT8500, phone.

Hi billy-m,

 

Welcome to the community.  I'm sorry to hear that your handset isn't working in our Landline.  

 

I will be happy to help check this out for you.

 

I have looked up the phone you have got and I can't see any reason you would need any kind of adaptor for it to work in our line.  

 

I have also carried out a line status check and all looks fine from here.  there maybe a fault still so I will arrange for an engineer to call out and fix this for you.

 

I will send you a private message with details of the next steps. (Look out for the envelope icon above)


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Re: I have a BT8500 phone which displays LINE CORD ERROR,

Hey billy-m,

 

I've merged your threads together, so that we can keep things all in one place Smiley Happy

Cheers,

Pete


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Re: I have a BT8500 phone which displays LINE CORD ERROR,

Thank you for linking my problem messages together, as you will realise I am new to this forum and trying to find my way around the different categories.
I to hope the problem can be resolved.

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Re: I have a BT8500 phone which displays LINE CORD ERROR,

Hi billy-m,

 

Thanks for keeping us updated.

 

I'm really pleased to hear the service is working again following the engineer visit.

 

Please let us know if there's anything else we can help with.

 

Thanks


Rich
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billy-m
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I have a BT8500 phone which displays LINE CORD ERROR,

Our regular phone works ok, so why doesnt the new one works, is the bt phone not compatable for use with virgin.

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Re: BT8500, phone.

Hi billy-m,

 

Welcome to the community.  I'm sorry to hear that your handset isn't working in our Landline.  

 

I will be happy to help check this out for you.

 

I have looked up the phone you have got and I can't see any reason you would need any kind of adaptor for it to work in our line.  

 

I have also carried out a line status check and all looks fine from here.  there maybe a fault still so I will arrange for an engineer to call out and fix this for you.

 

I will send you a private message with details of the next steps. (Look out for the envelope icon above)


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: I have a BT8500 phone which displays LINE CORD ERROR,

Hey billy-m

 

I'm really sorry to learn about the problems you're experiencing with your phone line at the moment, I can see Collette has been able to respond to your other thread [here].

 

For the purpose of keeping everything in one place, respond to Collette's thread and we'll move forward from there, I'll request this thread is locked Man Happy

 

Look forward to hearing from you and getting this sorted.

Craig


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Re: I have a BT8500 phone which displays LINE CORD ERROR,

Hey billy-m,

 

I've merged your threads together, so that we can keep things all in one place Smiley Happy

Cheers,

Pete


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billy-m
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Re: I have a BT8500 phone which displays LINE CORD ERROR,

Thank you for linking my problem messages together, as you will realise I am new to this forum and trying to find my way around the different categories.
I to hope the problem can be resolved.

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Re: I have a BT8500 phone which displays LINE CORD ERROR,

The engineer has been out today as promised and the phone  is now connected, all we have to do now is get used to all the features that it has. Thanks again.

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Re: I have a BT8500 phone which displays LINE CORD ERROR,

Hi billy-m,

 

Thanks for keeping us updated.

 

I'm really pleased to hear the service is working again following the engineer visit.

 

Please let us know if there's anything else we can help with.

 

Thanks


Rich
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Re: I have a BT8500 phone which displays LINE CORD ERROR,

We have set-up the phone with pin number and date, contact list with numbers to be allowed [ which have been saved ] but we are unable to set up a caller display service, telling us which number is trying to call. Each number is always going through the BT call guardian & is coming up as no number, when we know its a number on our contact list. Please could you advise. thank you. 

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Re: I have a BT8500 phone which displays LINE CORD ERROR,

After a lot information gathering our new phone is now working as it should. If anyone should wish to have one of these phones installed is contact Virgin, you may need the engineer to fit some extra bits to the cable. Add all your contacts, then contact Virgin again to add the screen display onto the phone, otherwise all the calls go through the BT guardian, and not recognised as friendly calls, I hope this will help anyone who gets this type of phone. Plus the help by the forum team is invaluable, thanks to you all.