I have just bought the BT8500 call blocker phones. I have spoken with Virgin Media twice to get caller display set up. I am advised that it is set up, but caller display is still not showing on my phones. I have numbers set up in my address book, who should be allowed to call me, but they are not showing on caller display, and they are still screened before they can speak to me. Any ideas?
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with caller display at the moment.
I'd like to test the line from our end, just in case we're detecting issues with the call feature which could cause this problem. To allow me to do this, could you respond to the private message I've sent with the requested information?
You can view the message by clicking the purple envelope on the top right of this page.
Also, do you have an alternate compatible handset to test if the feature works for you that way?
Hi Craig - I tried my old phone which is a BT Decor 1200 and caller display did not work on this either. I telephoned Virgin again, and was told all should be working find. I was also told that I would have to turn caller display on in the settings of my phone. Neither of my BT phones have a feature where this can be turned on. I telephoned the BT help line and was told that the phone does not need to have caller display setting turned on, as such a feature does not exist on the BT8500. It is automatic that caller display should work on the BT8500, and can only be turned on by my provider, which is yourselves. The person I spoke to at Virgin had also never heard of the make BT for a telephone, he said he had heard of panasonic. Can you please tell me whether the BT8500 telephones are compatible with the Virgin Media telephone network? Surely this feature should work. I am paying for it now, and getting no benefit. Look forward to your reply.
Thank you for your comment. At least I know it should work then. The thing is I also tried another phone with a display, and caller display did not work on that either. My next step will be to try my new phones at my sisters house. She has the same phones but on a BT line and hers work fine.