When i ordered VM i requested that i keep my BT phone number, however when the engineer arrived he said he couldn't do it as my BT was still live! is this correct? BT have told me that VM should have put in an order to port the number but have not done so. is this common practice??
Thanks for coming by and welcome to the community.
I can see you have contacted us since you last posted and that the ball is rolling now for you. I hope all goes well. I am sorry this wasn't done normally. Please do keep us posted on how you get on. We're here to help if you need us.
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